Eloise Salisbury

Senior Customer Success leader with 12+ years' experience building and transforming CS functions at high-growth B2B SaaS and MarTech companies. Part of the leadership team that scaled Iterable from $20M to $220M+ ARR.

CCO at AutogenAI — built a 45-person global CS organisation from scratch across the UK, US and Australia in under two years.

Brings C-suite strategic thinking, hands-on operational execution, and a direct commercial lens to companies at a critical inflection point. Known for diagnosing fast, designing the right operating model, and delivering measurable retention and revenue outcomes.

Org Structure & Design — CS audits, building organisations from scratch, operating model design/redesign, CS tech stacks, reporting.

Retention & Growth — Churn analysis, segmentation, health scoring, early-warning systems, value delivery frameworks, CS selling/renewals motion, CS & Sales rules of engagement, objection handling.

CX Strategy & Voice of the Customer — End-to-end journey design, engagement playbooks, NPS/CSAT programmes, Customer Advisory Board.

CS Hiring & Talent — Role definition, interview process design, hiring, career paths, expectation guides & assessment/development frameworks, coaching for CS leaders at every level.

Executive-level Customer Success leadership, without the full-time overhead — from fractional CCO engagements to hands-on CS function builds.

Having scaled Iterable's CS organisation from 3 to 82 people and delivered 856% of net growth goal, then built AutogenAI's 45-person global CS function from scratch, I bring a proven record of turning Customer Success into a commercial growth engine.

I bring C-suite strategic thinking and a direct commercial lens to companies at a critical inflection point — diagnosing fast, and delivering measurable retention and revenue outcomes.